Tasy consulting: what a specialist solves that vendor support does not

Vendor support fixes what belongs to the system. Many hospital problems lie in how the system was set up and is used. When to call a consultancy, what it delivers and how to choose one.

Clic Health teamUpdated March 7, 20264 min read

Tasy is a large system: it covers everything from scheduling to accounting, with thousands of parameters. When something does not work the way the hospital needs, the first reaction is to open a support ticket. Often the problem is not a system defect: it is a setup done years ago for a reality that has changed, a process nobody designed, a report used with the wrong filter. For those cases, independent Tasy consulting usually solves things faster.

Support and consulting: what each one does

	Vendor support	Independent consulting
Focus	The system working as it was built	The hospital working well with the system
Solves	Defects, feature questions, version upgrades	Processes, results-oriented setup, data analysis, training
Knows	The product in depth	The product in use, across many hospitals, and hospital management
Works	By ticket, with service-level deadlines	By project or ongoing engagement, inside the hospital
Answers for	The system's code	The result of the agreed process

The two complement each other. Consulting does not replace the manufacturer's support, nor does it have access to the system's code; it works within the hospital's license and uses official channels when the problem lies in the product.

Signs the hospital needs a specialist

High denials, always for the same reasons, with no routine that tackles the cause.
Accounts stuck between discharge and billing, with nobody knowing which stage they are in.
An income statement that does not tie to billing, or a trial balance that comes out on the 25th.
Costs without allocation, or allocation done in a spreadsheet outside the system.
Physician payouts in spreadsheets, with complaints from the medical staff every month.
Reports nobody trusts, each department with its own number.
Duplicate records of patients, items or payers.
A new facility, a large new payer or a team change, all of which call for reviewing the setup.
Data nobody can get out of Tasy without slowing the database.

What a consultancy delivers

Diagnosis: interviews with the departments, a review of the setup and the data, and a report with what is wrong, the estimated impact and the priority.
Plan: what to fix, in what order, who does it and how to measure it.
Execution with the hospital's team: setup adjustments, new routines, reconciliations, training.
Knowledge transfer: the hospital keeps the routine documented and does not depend on the consultancy to maintain it.

In larger projects, such as moving the books into Tasy or building cost-center costing, execution takes a few months and ends with the month closed in the system. Projects on data follow the same logic: a BI is only finished when its numbers pass the monthly reconciliation against Tasy.

What to ask before hiring

Experience with Tasy in hospitals similar to yours: size, payer mix, modules in use.
Who will work on the project and how long that person has worked with Tasy.
Written scope and deliverables: what will be different at the end of the project, with KPIs.
How the hospital's team takes part and what it learns.
How data is handled: access with a personal user, a log of what was changed, confidentiality and no patient data outside the hospital.
Independence: if the consultancy sells other systems, the diagnosis may lean toward them.
References from other hospitals.

How Domínio works

Domínio started inside a hospital and has worked for more than 20 years with hospitals, clinics and health plans that run Tasy. The areas where we work most:

accounting integrated with Tasy: accounting setup, journal batches, fixed assets, reconciliations and close;
costing and results: cost-center costing, margin by payer and procedure, pricing;
billing and denials: account-closing routines, audit, denial appeals;
physician payouts: rules, reconciliation and the physician statement in Clic Repasse (see physician payouts from Tasy);
data and BI: safe extraction from Tasy, reconciliation of figures and the Clic Health dashboards.

We are independent from Philips: we have no partnership, endorsement or certification from the manufacturer, and we do not sell Tasy licenses. We work on the Tasy the hospital already has.

To talk about your hospital, reach us on WhatsApp or at comercial@dominiocontabil.com.br.

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